Return & Refund Policy 

Effective Date: February 19, 2025

At KIKISKINNIE, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward and hassle-free return and exchange process. Please read through the following terms carefully to understand how to return or exchange your items.

1. Eligibility for Returns and Exchanges

• Returns: You may return most items within 30 days of the delivery date. The item must be in its original, unused, and unworn condition with all tags, packaging, and accessories intact. If your item has been used or altered in any way, it cannot be returned.
• Exchanges: If you’d like to exchange an item for a different size, color, or style, you may do so within 30 days of receiving your order, provided the item is in its original condition.
• Non-returnable Items: The following items are non-returnable and non-exchangeable:
  • Jewelry that has been worn or altered
  • Custom-made or personalized items
  • Sale or clearance items (unless explicitly stated)
  • Gift cards

2. How to Return or Exchange an Item

To begin the return or exchange process, please follow these simple steps:

1. Contact Us: Reach out to our customer service team at info@kikiskinnie.com. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
2. Return Authorization: Once your request is reviewed and approved, we will provide you with detailed instructions on how to return or exchange the item(s). For exchanges, we will let you know the available sizes or styles.
3. Return Shipping: After receiving the return authorization, securely package the item and ship it back to us. Please use a trackable shipping service to ensure the item reaches us safely. The return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., receiving a damaged or incorrect item).

3. Refunds

• Refund Processing: Once we receive the returned item and verify its condition, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
• Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving a damaged or incorrect item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a replacement or a full refund for the item, and we will provide a pre-paid return label to cover the cost of returning the damaged or defective product.

5. International Returns

For international orders, customers are responsible for the return shipping costs and any applicable customs duties and taxes. We recommend using a trackable shipping service to ensure your item reaches us safely.

6. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us:

• Email: info@kikiskinnie.com
• Phone: (918) 225-3110
• Address: 923 E 14th St, Cushing, Oklahoma, United States

We are dedicated to providing you with a positive shopping experience, and we’re here to help you with any concerns or questions about your order.